Returns & Refunds

RETURNS & REFUNDS POLICY

BRZY (a brand of Struggles of the 90s Kids LLP, UEN T24LL1182C)
Effective date: 1 August 2026

1. Overview

We want you to love what you wear. If something isn't right, this Policy explains how to return or exchange it, when you are entitled to a refund, and what protections you have under Singapore law. This Policy applies to all BRZY products purchased through our official website (brzy.sg) and any official BRZY pop-up or in-person event. This Policy does not affect or limit your statutory rights as a consumer in Singapore.

In short: you have 7 days from delivery to return unworn, unwashed items in their original condition for an exchange or store credit. Cash refunds apply only to orders cancelled before shipment. If an item is defective or not as described, your statutory rights under Singapore consumer law apply.

2. Returns and exchanges (7-day window)

If you would like to return or exchange an item, you may do so within 7 calendar days of delivery, subject to the conditions below. Your refund will be issued as store credit or an exchange; we do not currently offer cash refunds for voluntary returns or exchanges.

Conditions

  • The item must be unworn, unwashed, undamaged, and in its original packaging with all tags attached, including the BRZY official label tag.
  • Items that have been worn, washed, altered, or stained cannot be returned voluntarily (for hygiene and resale integrity).
  • You must provide proof of purchase (order number, receipt, or order confirmation email).
  • The return must be initiated through our contact form within 7 calendar days of delivery.
  • Return shipping costs are borne by you for voluntary returns and exchanges. We recommend a tracked service, as we are not responsible for items lost in transit back to us.

How to initiate

  • Message us through our contact form with your order number, the item(s) you wish to return, and a brief reason.
  • We will reply within 5 working days with return instructions and a return reference number.
  • Ship the item back to the return address we provide. Do not return items without a reference number, as they may not be processed.
  • Once we receive and inspect the item, we will issue store credit or process the exchange within 7 business days.

3. Defective, wrong, or not-as-described items

Your statutory rights apply. If an item is defective, not of satisfactory quality, or not as described, you are entitled to a repair, replacement, or refund in accordance with applicable Singapore consumer laws.

  • Message us through our contact form within 7 days of receiving the item, with your order number, clear photos of the defect, and a short description.
  • We will respond within 5 working days. If the claim is valid, we will arrange and pay for the return shipping.
  • We will then put it right with a repair, replacement, or store credit, whichever is most appropriate. Where the law requires, a refund will be provided.

4. Refunds

  • Cash refunds apply only to orders cancelled before shipment. Voluntary returns and exchanges, and remedies for defective or wrong items, are resolved with a repair, replacement, exchange, or store credit; your statutory rights under Singapore consumer law are not affected.
  • Where a cash refund applies, it is processed to your original payment method. Credit or debit card refunds typically take 5 to 10 business days to appear, depending on your bank.
  • Store credit issued for a refund or return is added to your BRZY account and does not expire; any unused balance stays on your account for future orders until it is fully used. It is applied automatically at checkout when you are signed in to your account, with no code needed.

5. Exchanges

  • We are happy to exchange within the 7-day window, subject to availability.
  • If your preferred size or colour is in stock, we will reserve it once your return is approved.
  • We will only send the replacement item after we have received your exchange item.
  • If the replacement costs more, you pay the difference; if less, the difference is issued as store credit.
  • If the replacement is out of stock, we will offer store credit instead.

6. Items that cannot be returned

For hygiene, safety, or operational reasons, the following are not eligible for voluntary returns or exchanges (your statutory rights for defective items remain unaffected):

  • Items marked "Final Sale" or "Last Call" at the point of purchase;
  • Items purchased with a discount code of 30% or more, unless defective;
  • Personalised, customised, or made-to-order items;
  • Items returned without their original tags, packaging, or proof of purchase; and
  • Items showing clear signs of wear, washing, or alteration.

7. Order cancellations

  • If your order has not yet been packed or dispatched, message us through our contact form and we will cancel it and issue a full refund to your original payment method.
  • Once dispatched, an order cannot be cancelled; follow the return process above after delivery.
  • We reserve the right to cancel an order ourselves (with full refund) for a stock error, pricing error, suspected fraud, or other reasonable operational reason.

8. Items damaged in transit

If your order arrives damaged, help us put it right quickly:

  • Photograph the outer packaging and the damaged item before unpacking further, where possible.
  • Message us through our contact form within 3 days of delivery with the photos, your order number, and a short description.
  • Keep all original packaging until your claim is resolved; our courier may need to inspect it.

We will investigate with Ninja Van and get back to you within 5 working days. Where the damage happened in transit, we will arrange a replacement (subject to stock) or issue store credit. Please note our courier's liability for transit damage is limited, and a claim can be declined if it is not reported in time or the original packaging is not kept, so reporting promptly with photos really helps.

9. Purchases at pop-ups and in-person events

Purchases at BRZY pop-ups or in-person events carry the same consumer rights as online purchases. Returns and exchanges may, at our discretion, be handled at the event itself if requested at the time of purchase or shortly after; otherwise, the standard 7-day process applies.

10. Contact us

  • Contact: brzy.sg contact form
  • Response time: within 5 working days
  • Operating entity: Struggles of the 90s Kids LLP (UEN T24LL1182C)
  • Registered office: 12 Woodlands Square, #13-79, Woods Square, Singapore 737715

11. Governing law

This Returns & Refunds Policy is governed by the laws of the Republic of Singapore.