Everything you need before you buy.
ORDER & DELIVERY
How do I place an order?
To place an order, browse our collections and select the item(s) you'd like to purchase. Choose your preferred size or variation, then click "Add to Cart." Once you're ready, click on your cart and proceed to checkout. At checkout, you'll enter your contact and shipping details, select your preferred delivery method, and complete payment using one of our available options. After your order is successfully placed, you will receive an order confirmation via email with your purchase details.
Can I amend or cancel my order?
If you would like to amend your order, please contact us as soon as possible through our contact form. Amendments can only be made if your order has not been packed or shipped. For cancellations, orders can only be cancelled if they have not been packed or shipped. If your order is still unprocessed, we will process a full refund to your original payment method. Once an order has been packed or shipped, it can no longer be amended or cancelled.
How long does processing and delivery take?
All orders are typically processed within 3-5 working days. This includes order verification, packing, and preparation for shipment. Once your order has been processed and dispatched, delivery typically takes 1-3 working days via Ninja Van. Please note that processing and delivery times may vary during peak periods or new collection launches. Once your order has been shipped, you will receive a tracking number, which you can use to track your parcel directly on the Ninja Van website.
How much is shipping?
We offer a flat shipping fee of $6 islandwide within Singapore. This rate applies to all orders, regardless of size or quantity.
What if I receive a wrong or defective item?
If you have received a wrong or defective item, please contact us through our contact form within 7 days of receiving the item. Kindly include your order number, clear photos showing the defect or incorrect item, your order receipt, and a short description of the issue. Please do not remove the BRZY official label tag; items must keep it attached. We will respond within 5 working days, and if your claim is verified, we will arrange and cover the return shipping, then repair, replace, or offer store credit, in line with your rights under Singapore consumer law.
EXCHANGES & RETURNS
What is your exchange and return policy?
You may request an exchange or return within 7 calendar days from the date of delivery.
What items are eligible for exchange or return?
To be eligible, items must be unworn, unwashed, undamaged, and in their original packaging with all tags intact, including the BRZY official label tag. Items that have been worn, washed, altered, or stained will not be accepted due to hygiene and resale integrity.
How do I request an exchange or return?
Message us through our contact form within 7 calendar days of receiving your order. Kindly include your order number, order confirmation email, and any relevant details. We will respond within 5 working days with instructions and a Return Reference Number. Returns sent without a valid Return Reference Number will not be processed.
Who covers the return shipping cost?
For voluntary exchanges and returns, return shipping costs are borne by the customer. We strongly recommend using a tracked delivery service, as we are not responsible for any parcels lost in transit back to us. If an item is wrong or defective, we cover the return shipping.
How do exchanges and refunds work?
You may request an exchange for a different size or colour, subject to availability. If the replacement item is of higher value, you will top up the difference; if it is of lower value, the balance will be issued as store credit. If the requested item is out of stock, store credit will be provided instead. We do not offer cash refunds for voluntary exchanges or returns; store credit is issued where applicable. Please note: BRZY will only send the replacement item after we have received your exchange item.
How are refunds handled?
Cash refunds apply to one situation only: an order cancelled before it ships (nothing has left us yet), which we refund to your original payment method. For everything else, including returns, exchanges, and even defective or wrong items, we put it right with a repair, replacement, exchange, or store credit, depending on the situation. Your statutory rights under Singapore consumer law are not affected. For a cancellation refund, card refunds typically take 5 to 10 working days depending on your bank.
PAYMENT METHOD
What payment methods do you accept?
We accept secure card payments at checkout — Visa, Mastercard, American Express, and UnionPay — as well as Shop Pay and Google Pay.
What is store credit?
Store credit is a non-cash balance added to your BRZY account, usually in place of a refund for an eligible return or exchange. It's tied to your account (not a code), doesn't expire, and any unused balance stays on your account for future orders until it's fully used.
How do I use my store credit?
Sign in to your BRZY account before you check out. At checkout, your available store credit appears in the Payment section; tick “Apply store credit” and it comes off your total. There's no code to enter. If you run into any trouble, message us through our contact form and we'll walk you through it.
Can store credit be refunded or converted to cash?
Store credit is strictly non-refundable and cannot be converted into cash.
Still have questions? Drop us a message through our contact form and we'll help you out.